Refund & Return Policy
Effective for: Dreamcrest Solutions
⚠️ Important Notice
By purchasing or subscribing to any of our services, you agree to the terms outlined below. Since we deal in digital products, most delivered items are non-refundable once activated.
1.All Sales Are Final
All purchases are final. We do not offer refunds under any circumstances, except as specifically mentioned in this policy.
2.Replacement for Non-Functional Services
If any OTT service is not working, we will provide a replacement or an alternative OTT service of similar value.
3.No Refund After Order or Delivery
Once the service is ordered, taken, or delivered, we reserve the right to refuse any kind of refund request.
4.Warranty on Lifetime Services
Services labeled as "lifetime" come with a 1-year warranty. If the service stops working after the warranty period (e.g., after 1.5 years), we will not be able to offer support or replacement.
5.Annual Maintenance Charges (AMC)
Some lifetime services may include an AMC (Annual Maintenance Charge) to keep our operations sustainable. The AMC will range from 25% to 30% of the original service price.
6.Refund Eligibility
Refunds are only applicable if: The product/service is not delivered to you, or the product/service is out of stock.
7.OEM Policy Dependency
We are service providers, not developers or OEMs (Original Equipment Manufacturers). Our policies may change in accordance with OEM policy updates.
8.Mass Service Disruptions
In the event of mass bans or service disruptions (e.g., Prime Video, Netflix), we will provide free replacements wherever applicable.
9.Technical Downtime Compensation
If a service is non-functional due to technical or backend issues, we will compensate by extending your service validity to cover the downtime experienced.
10.Policy Updates
We reserve the right to modify this policy at any time, based on business needs or external conditions.
11.Affordable Pricing & Service Quality
As we offer services at a fraction of the original price, minor issues may occasionally occur. However, we are committed to delivering the best possible service experience and timely support.
Need Support or Have Questions?
Contact us with your order details. We'll review your request and get back to you within 24-48 hours. WhatsApp is the fastest way to reach us!